Returns & Exchanges

At KidsCity.in, we want your little ones to love their new outfits, which is why we offer a hassle-free 7-day return and exchange policy for all unworn items with original tags. Whether it is a sizing issue or a change of heart, we are here to ensure your shopping experience remains delightful.

Return Process

• 1.
  Initiate Request

  Visit the 'My Orders' section on our website or contact our support team within 7 days of delivery to request a return or exchange.

• 2.
  Quality Check Preparation

  Ensure the clothing is unwashed, unworn, and neatly packed in its original packaging with all brand tags and invoices intact.

• 3.
  Reverse Pickup

  Our courier partner will arrive at your doorstep within 48-72 hours to collect the parcel and provide you with a pickup acknowledgment receipt.

• 4.
  Refund or Exchange

  Once the item passes our warehouse quality inspection, we will process your refund to the original payment method or ship your exchanged size immediately.