Frequently Asked Questions
Everything you need to know about shopping for your little ones.
How do I determine the right size for my child?
We provide a detailed age-based size chart on every product page. Since children grow quickly, we generally recommend ordering one size larger if your child is between sizes.
What is the typical delivery timeline for orders?
Standard shipping usually takes 3-7 business days depending on your location in India. You will receive a tracking link via SMS and email as soon as your order is dispatched.
What is your return and exchange policy?
We offer a hassle-free 7-day return and exchange policy. Items must be unused, unwashed, and have all original tags attached to be eligible for a refund.
Are the fabrics used safe for sensitive skin?
Yes, at KidsCity.in, we prioritize comfort. Most of our apparel is made from 100% organic cotton and hypoallergenic materials to ensure they are gentle on your child's skin.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pincodes across India. You can also pay via UPI, Credit/Debit cards, and Net Banking for a faster checkout experience.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 2 hours of placement. Once the order has been processed or shipped, we are unable to make changes.